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What Say When Things Get Tough-Business Communication Strategies-Leonard Greenbe
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What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything Leonard S. Greenberger Please note that thisitem may come from our Australian, US or UK warehouse. Please refer to shipping policy below for details. Product code : 9780071806435 Format Tongueaperback 256 pages Category :Business/Finance Published :01 May 2013 Condition :Brand new, unused SYNOPSIS Break through anyone's anger and win their trust in crises large and small. Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum. "This book is one of the best guidebooks on the practice of public relations that I have seen." (Jim Owen, Executive Director, Member Relations, Edison Electric Institute). "If you want to learn why PowerPoint is a very poor way to present, why empathy works wonders, how positive messages, eye contact, and the right facial expressions can add up to make you overwhelmingly effective - or not - then this book is for you." (Ari Weinzweig, cofounder and founding partner, Zingerman's, and author of Zingerman's Guide to Giving Great Service and Zingerman's Guide to Good Leading). "Every business professional should have a copy on the shelf and pull it down whenever a tough situation presents itself." (Win Porter, President, Waste Policy Center, former Assistant Administrator for Solid Waste and Emergency Response, U.S. Environmental Protection Agency). Please contact us if you require any further information on this item. Thank you. shipping policy We offer FREE POSTAGEtoWORLDWIDEfor this item - this includes Australia, UK, USA, New Zealand and many others. There are only a few countries that we do not ship to. Please refer to our exclusions list or contact us. All orders are shipped within two business days. PLease note that your item may be shipped from our Sydney warehouse ORshipped direct from our UK or US supplier via Air Mail and should arrive within 7 - 14 business days of dispatch. However, we ask buyers to allow up to 20 business days for the arrival of their item. Delivery time estimates are provided by our postal carriers and are used as a guide only. These delivery periods are not guaranteed.

All items will be sent to the address selected at the Paypal checkout. Please ensure that delivery address is correct before you complete the payment as attempts to change delivery address after the order may not be successful. We accept no liability for loss of items if the delivery address is incorrect or incomplete. payment We prefer Paypal and immediate payment is required for this listing. If you do not have a Paypal account, please contact us. For some of our books, we also accept Bank Deposit from Australian buyers as well as Visa and Mastercard from all Buyers. Please contact us and we can set up a listing for you.
additional information Please note that the product details and descriptions are provided by the publishers. If the synopsis is missing or the details of the item are unclear, please ask before purchasing. As we have listed many titles, we are not able to verify the accuracy of all descriptions.

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The best way to contact us is by the eBay Messages system. We aim to answer all questions in a timely manner (within 24 hours) about us We are an Australian based business with a warehouse located in Sydney. It is fully Australia owned and operated. While we do have books in our Sydney warehouse, some of ourbooks may come from overseas. For this reason, please allow 7-20 business days for the arrival of your order. Should you have any questions, please contact us via Ebay messages. Shop Categories Helpful Links Visit our Store Add to Favorite Seller Sign Up For Newsletter Contact Us About Us View Feedback Shop Newsletter Add my Shop to your Favourites and receive my email newsletters about new items and special promotions! Contact US If you are not completely satisfied with your order please contact us before leaving any feedback. We will be happy to hear from you and will help you sort out any issues. The best way to contact us is directly through the EBay
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